DELIVERY

All Parcels are sent via AustPost, and you will receive a shipping confirmation email with a link to the tracking once your parcel has been shipped. Please keep this handy!

 

ORDERS PROCESSING

  • Orders are packed and shipped within 2 business days of placing your order.
  • Orders are packed by our distribution partner and we are unable to combine orders/shipping of separate orders.

 

ESTIMATED DELIVERY TIMES

All delivery times below are estimates only and are subject to change without notice. Delivery days apply only once your order has been sent (not from the date you placed your order).

Australia

  • 2 to 4 working days for locations within Victoria
  • 3 to 6 working days for interstate locations
  • Regional & remote locations may be longer
  • Express post 1 to 3+ working days depend on location

For Australian delivery information, please visit AusPost here.

International* 

  • New Zealand: 4 - 7 business days
  • Canada & USA: 5 - 9 business days
  • UK & EU: 4-12 business days
  • Rest of the World: 7-21 business days

*International ETA's are from Australia to entry into your country. Once your parcel arrives in country, it is handed over to your country's postal service for local delivery. From this point on, your local postal service is responsible for the delivery of your parcel.

Customs Regulations

In accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable ‘merchandise’. We are also prohibited by law from identifying an order as a ‘gift’, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office.

 

DELIVERY DELAYS

Delivery delays can happen from time to time for a number of reasons. It's always best to check your parcel tracking link (from your shipping confirmation email) to get the latest information and updates on your parcel's journey.

For updates on international shipping interruptions or delays, please visit AusPost International Shipping Updates.

 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us within 7 days of receiving your order so that we may assist you.