NDIS ORDERS & PKs

At PaperKrane, we are committed to providing comfortable, functional footwear for everyone, including those with specific support needs. While we are not a registered NDIS (National Disability Insurance Scheme) provider, our shoes may still be eligible for purchase using NDIS funding, particularly under the Low-Cost Assistive Technology (AT) category.

How We Support NDIS Customers

We offer two options for NDIS participants to purchase PaperKrane shoes using their funding:

  1. Submit an Order Request for an NDIS Invoice
    If you are plan-managed or self-managed, you can complete our NDIS Order Form to request an invoice. We will generate an invoice with the necessary details, including the appropriate NDIS line item code. Once payment is received, we will ship your order.
  2. Purchase First, Claim Later
    You can also choose to place your order directly through our website. Once your purchase is complete, simply email us (or forward your order confirmation email) at contact@paperkrane.com.au to request an NDIS-compliant invoice, which you can then submit to your NDIS plan manager for reimbursement.

Please note that although the NDIA does not mandate written service agreements for product purchases, we recommend having a clear understanding of the supports and services being delivered. Additionally, we fully comply with the NDIS Code of Conduct, ensuring that all products and services are delivered ethically and responsibly.

NDIS Claimable Item Codes

The relevant NDIS line item codes for footwear purchases include:

  • Low-Cost Assistive Technology for Prosthetics and Orthotics – 03_060000911_0135_1_1
    This category covers low-cost assistive technology products related to prosthetics and orthotics, including orthotic-friendly footwear.
  • Consumables – 03_090000911_0103_1_1 (Low-cost Assistive Technology for Personal Care and Safety). This category includes essential assistive technology items that support mobility and independence.​

How to Place an NDIS Order

  1. Fill out our NDIS Order Form
    Provide your details, including the shoes you wish to purchase and your NDIS participant information.
  2. Invoice Generation
    We will generate an invoice for you to submit to your plan manager (or pay directly if self-managed).
  3. Payment and Dispatch
    Once the invoice is paid, we will dispatch your order.
  4. Post-Purchase NDIS Invoice Request
    If you’ve already purchased, simply email us at contact@paperkrane.com.au with your order number to request an NDIS invoice.

Please note: As we are not a registered NDIS provider, only self-managed and plan-managed participants can purchase our products using NDIS funds. NDIS participants whose plans are agency-managed (NDIA-managed) are required to purchase supports from registered providers. 

Returns & Refunds for NDIS Orders

We understand that NDIS participants may need to return or exchange products. Here's how we handle returns and refunds for NDIS-funded orders:

Change of Mind
NDIS funding does not cover refunds or exchanges for change of mind. Please choose carefully before placing an order.

Faulty or Incorrect Products
If you receive a product that is faulty, damaged, or not as described, please contact us within 14 days of receiving your order at contact@paperkrane.com.au. We will work with you to arrange a return or replacement.

Return Process
To process a return, we may require you to provide proof of the issue (e.g., photos of damaged items). We will cover the cost of return shipping only if the item is faulty or incorrect.

NDIS-Compliant Invoices
If you have already submitted a reimbursement request with your NDIS plan manager, please be aware that we cannot refund the NDIS claim directly, but we will assist with the return process as needed. You will need to notify your plan manager if a refund is being processed.

Refund Method
Refunds will be processed in the same way as the original payment method, or by issuing a store credit if a refund to the original method is not possible.

If you have any questions about using your NDIS funding for PaperKrane shoes, feel free to contact us at contact@paperkrane.com.au. We’re here to help!