EMERALD BOOTS - JNR

MATERIALS - Our shoes are made from various materials, often we mix one or more materials. All combinations will be mentioned in the above product description.

We regularly use high quality leather, suede, poly-cotton, corduroy, and other vegan materials like our eco friendly microfibre leather and canvas. On our 3-4mm rubber soles.

Colours will vary from screen to screen but we try to capture the shoe colours as accurately as possible in our photos. The natural markings of suede and leather will also vary from pair to pair - this is a natural product. We like to minimise wastage and we use as much of the hide as possible, that means some of the leather will have natural creases, and some parts will look smoother. As with any item made from fabric or leather, with use, wear and tear is part of the normal life of this item, every line or mark tells the story of an adventure.

It is up to you to take care of your shoes to ensure you get the longest wear out of them, we have some tips below.

We will not replace shoes for wear and tear reasons.

Before ordering we advise that you measure the length of both of your feet. It’s fairly straight forward to do, and instructions are on each size chart page, but if you feel like you need some help, we are always available via email or on our socials. 

WHAT CHART DO YOU NEED? (follow the links below)

• SANDALS
• NEW SOLE (wider grippy sole)
• OLD SOLE (smoother sole)

FIND SHOE CARE PRODUCTS

SHOE UPPER CARE - We suggest treating/spraying your shoes with an appropriate clear protector before wearing, to make it easier to wipe them clean if they get dusty, dirty, or a little wet. There are some products that can protect a range of materials and others that can be used for a single material - suede/leather/or soft fabrics etc - please select the best one for the shoes you have. 

You may also prefer to use a polish of the same colour or beeswax on your leather pairs - these will ensure the leather stays nice and supple over time. 

• Wipe, brush, or gently clean using a cloth or soft brush with warm water.
• Do not soak in water for long periods to avoid any damage to the materials and sole adhesive. 
• SOLES - Spot clean, wipe, or dry brush - Please avoid machine washing. 

• Standard parcel post with tracking is the default shipping method for all orders, unless Express post is selected.
  
• Free shipping is available for orders over $180 in Australia and New Zealand (excluding wholesale orders and sale periods).
  
• Australian orders have varying shipping costs based on weight, ranging from $10 to $20 for regular post and $15 to $20 for express post.
  
• International orders also have different shipping costs based on weight and destination, starting from AUD $15 for New Zealand and AUD $20 for the USA and Canada.
  
• Prices are subject to change due to COVID-19's impact on postal services.
  
• Check the stockist page for stores closer to your home country.
  
• Returns are accepted within 10 days of order receipt for unworn, unused, and unwashed items in their original condition and packaging.
  
• Exchanges or credit notes are available for incorrect sizing or change of mind returns, provided the shoes are in new condition.
• Direct style/size exchanges are subject to availability due to limited stock quantities.
• Refunds are offered only for faulty or damaged items.
  
• Sale items and Lucky Dip purchases are not eligible for refunds, returns, or exchanges.
  
• Refunds are processed using the original payment method, and shipping costs are refunded if the order did not reach the free shipping threshold.
  
• Return postage costs for faulty, damaged, or incorrect items can be reimbursed upon providing a copy of the postage receipt, but free returns are not offered for change of mind returns or exchanges.
  
• Registered mail is recommended for returns to prevent loss.
  
• Damaged packaging returned incurs a $5 restocking fee.
  
• Contact contact@paperkrane.com.au for the address to post your item.